Test Bank for Administrative Medical Assisting 9th Edition By Linda L. French, Lisa H. Turner, ISBN-10: 0357765273, ISBN-13: 9780357765272
Table of Contents
Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Written Correspondence.
6. Processing Mail and Electronic Correspondence.
Part III: MANAGING THE OFFICE.
7. Reception and the Medical Office Environment.
8. Telephone Procedures.
9. Appointments.
10. Office Management.
Part IV: RECORDS MANAGEMENT.
11. Filing Procedures.
12. Medical Records.
13. Drug and Prescription Records.
Part V: HEALTH CLAIMS.
14. Procedure Coding.
15. Diagnostic Coding.
16. Health Insurance Claims.
Part VI: FINANCIAL ADMINISTRATION.
17. The Revenue Cycle.
18. Banking and Bookkeeping.
19. Financial Management of the Medical Practice.
